Below is a list of common FAQs and requests. Please tap on the link for the answer. If you see something not listed here, please email support and we'll get back to you very soon.

"What is going on with my update? I tap on a member of the Assembly and now I get kicked out of the application!
There is a bug in Apple's update system. If you attempt to update over-the-air through WiFi or 3G you may or may not get the database update. We don't know why this happens. We filed a bug report with Apple over six weeks ago.

Here is the workaround that fixes the problem every time:

• Delete the application off of your iPhone/iPod Touch and in iTunes on your Mac or PC.
• "Buy" the application again. Don't worry, you'll immediately get a message from iTunes that you will not be billed for the update because you already purchased it.
• Download the update from iTunes on your Mac or PC.
• Re-sync with iTunes.

Hopefully, Apple will fix this glitch soon. In the meantime, please download the updates directly through iTunes and you will not have to go through this again.

We're very sorry for the inconvenience.

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How do I find out about what you're thinking of adding next to Ohio In Your Pocket?
Follow us over at Twitter or tap on the Blog tab in the More section of this application.

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Your listing for [member] is wrong. How do I send you updated information?
Thank you for wanting to help. We appreciate it. Please click on the "Send a Correction" button on the bottom of the individual member's page in Ohio In Your Pocket with the update.

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The email I sent to [name] was kicked back to me. What happened?
There are two possibilities. First, the person may have left the position or got a job outside the Capitol and we do not have it updated. Please send us an update with the "Send a Correction" button on the bottom of the individual member's page in Ohio in Your Pocket with the update, if you have it. Second, we might have it updated but you have a previous version of the database. Please update your database if you have Ohio In Your Pocket Pro or consider purchasing it for frequent updates throughout the year.

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Why does my representative/senator look so attractive/ugly?
In almost all cases, the picture listed in Ohio In Your Pocket is a scaled version of the official picture approved by the member's office. We don't play Photoshop with them. However, if you feel strongly about it, please email us a better official headshot and we'll make the update.

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What about other state versions or other countries?
We are working with partners locally and overseas to add several versions over the next year. Currently, we offer California, Florida, Georgia, Illinois, Michigan, Pennsylvania, Texas, Virginia, Washington, and Wisconsin. In the United States, are working on Arizona, Connecticut, Louisiana, Maine, New Jersey, New York, and Tennessee. We are in discussions with partners in Australia, California, the United Kingdom, and New Zealand.

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